Hexaware, a prominent global provider of IT, BPO, and consulting services, has clinched the esteemed Aegis Graham Bell Award for its groundbreaking innovation, OneVerse: A Virtual Metaverse Lounge tailored for Aditya Birla Capital's clientele, a leading financial services conglomerate. The accolade was bestowed at the 14th Aegis Graham Bell Awards ceremony held in New Delhi, a platform endorsed by the Ministry of Electronics and Information Technology (MeitY), recognizing exceptional innovations in the Information and Communication Technology (ICT) realm.

OneVerse, a collaborative endeavor between Hexaware Technologies and Aditya Birla Capital, presents a paradigm shift in customer engagement strategies, especially in light of the challenges posed by the COVID-19 pandemic. This virtual branch experience seamlessly amalgamates the essence of a physical office with the boundless potential of a digital realm. Its key features include a fully operational virtual branch mirroring Aditya Birla Capital's physical setup, rapid customer onboarding with realistic avatars, and the introduction of virtual customer relationship managers for personalized engagement.

OneVerse accommodates up to 50 concurrent customers within its virtual space, offering new modes of interaction to explore a diverse array of products and services. Moreover, it integrates seamlessly with various ABCL channels such as mobile, web, WhatsApp, and chatbots, ensuring an omnichannel experience accessible through browsers, mobile devices, and VR headsets. Importantly, it provides a secure environment for one-to-one interactions between virtual relationship managers and customers.

R Srikrishna, CEO and Executive Director at Hexaware, expressed gratitude for the recognition, emphasizing the company's commitment to innovation and transformative solutions. Immanuel Kingsley, Senior Vice President & Head of Innovation Labs at Hexaware, echoed the sentiment, highlighting their dedication to driving digital transformation and revolutionizing customer engagement in the financial services domain.

Hexaware, with its global footprint spanning 45+ offices across 16 countries, aims to empower enterprises worldwide in realizing digital transformation at scale and speed. Committed to creating value for its stakeholders and fostering sustainable growth, Hexaware strives to be the most esteemed digital transformation partner globally.