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Hexaware Technologies plans to open smaller centers in smaller cities

Hexaware Technologies is setting up smaller centres with limited capacities across the smaller markets, challenging the traditional practices in the existing IT sector format, where companies set up mammoth campuses to host thousands of employees.

In an interview with Hindu Business Line (HBL), R Srikrishna, CEO of Hexaware Technologies said that this is going to be a big shift in the company’s strategy.

During the pandemic period, the company hired the talent from smaller markets, with no centre or offices in those regions. The company roped in talent from Sub Africa, Lebanon, Turkey and Portugal.

The company intends to add another 10,000 employees to its existing 25,000 workforce. Remote working and small centers are the future of the BPO industry.

Srikrishna said that talent can be found even in smaller markets and the company can hire, say 50-100 people as opposed to the industry thinking of setting large campuses and hiring thousands of employees. “Due to this policy, we have marked our hiring presence at multiple new centers.”

Is the small new big?
The compnay has three-fourth of headcount in India and is in the process to open up another center in Bhopal, Madhya Pradesh. This office would have a capacity of 1,000 employees.

The company’s attrition rate is moving northwards, in the range of 17-22 per cent, but the numbers have began to stablize lately. In the first quarter of 2022, Hexaware has hired 900 people from various colleges.

The company was delisted from the bourses in the later end of 2020, after it was acquired by The Carlyle Group. The company has recently opened its second center in the Philippines.

The company recently rejigged its boards, announcing new members added. It has inducted half a dozen Carlyle representatives from across the regions.

It has introduced Michael W Bender, Non-Executive Chairman and Senior Partner Emeritus of McKinsey & Company as the new Non-Executive Chairman on the board. Joseph McLaren Quinlan, former CIO of Deloitte has joined the board.

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